Shipping and Returns
Where do you ship from?
All orders ship from our production facility and office headquarters based in downtown, Toronto, Canada.
What carriers do you use?
As of November 19, 2018, all Canadian orders are shipped UPS with signature confirmation. Orders to the US where Flat Rate and Free Shipping has been selected will ship with USPS. We also offer a FedEx Ground, FedEx Priority and DHL as options.
UPS can not deliver to PO Boxes. Please note that packages ,use be picked up from UPS access points pithing 5 - 7 business days.
Do you offer free shipping?
Yes! We are excited to offer free shipping to anywhere in Canada on all orders of $50 or more (before tax).
What about international shipping?
We offer competitive pricing on international shipping on our international site shopleavesoftrees.com. Rates will be calculated depending on the size and weight of your order.
What about customs and duties?
Please note that any customs, duties, taxes, and other import fees, that your parcel incurs during shipment, is the customer/receiver's responsibility to pay. These fees are determined by your country's government. Leaves Of Trees cannot be responsible for these charges.
How long will it take for me to receive my all-natural, handcrafted skincare?
We process orders from Monday to Friday between the hours of 9:00 am to 12:00 pm EST. Orders placed after 12:00 pm EST will ship the following business day. We will send you a tracking number so that you can see when you will receive your package.
Orders shipped to GTA addresses are usually received within 2 business days.
Orders shipping across Canada can take up to 7 business days
Please note that these are estimates and may be subject to change depending on holidays and weather. If you have not received your order within 15 business days of purchasing, please contact us at firstname.lastname@example.org.
Do you offer tracking?
Yes! Upon fulfillment of your order, you will receive a confirmation email containing a link for tracking. Please allow up to 24 hours to start tracking your package.
We make our products by hand in small batches with a lot of love and we want you to love them too!
If for some reason you are not satisfied with our product, please contact us at email@example.com to arrange for return and/or exchange of the unused portion within 30 days of purchase. You will be responsible for return shipping fees ($10 flat rate shipping) and/or applicable customs duties and taxes.
Products purchased at 177 Queen Street East or on www.leavesoftrees.com can be returned in-store for a full refund with original receipt within 30 days of purchase.
Products that were purchased from one of our stockists are subject to that stockists return policies. Please contact them directly or visit their website to view their unique policy.